Our terms & conditions

§ 1 Scope of application

(1)    These General Terms and Conditions (hereinafter: GTC) apply to all contracts concluded via the platform www.lennartgehl.com (hereinafter: "Platform") for  consulting and coaching services between the

lennartgehl.com GmbH

Hans-Henny-Jahnn-Weg 53, 22085 Hamburg, Germany

in the commercial register of the District Court of Hamburg, under HRB 173152, represented by the managing director Lennart Gehl

Hereinafter: "Provider"

and the customer

Hereinafter: "Customer"

The GTC apply exclusively to consumers.

(2)    The version of the GTC valid at the time of conclusion of the contract shall be decisive.

(3)    The application of §§ 631 ff. BGB is excluded.

(4)    Agreements deviating from these GTC are only binding if they have been agreed in writing.

§ 2 Conclusion of contract

(1)    With regard to the digital content and the  digital downloads, the posting of the respective product on the platform represents a binding offer to conclude a contract. By sending a booking via the platform, the customer  declares a legally binding acceptance of the digital service offered by clicking on the button "buy here".  The provider will immediately confirm access to the booking made via the platform by e-mail.  The customer's right to revoke the booking remains unaffected by this.

(2)    With regard to "1 to 1" coaching, the presentation and promotion of the corresponding services on the platform of the provider does not constitute a binding offer to conclude a service contract. Rather, an offer  is made to the customer on the basis of a free preliminary discussion. A contract isconcluded as soon as the customer accepts this  offer from the provider. However, the provider is not obliged to submit an offer to the customer.

§ 3 Right of withdrawal

(1)    Consumers (i.e. natural persons who make the booking for a purpose that can neither be attributed to their commercial nor self-employed activity) are generally entitled to a statutory right of withdrawal when concluding a distance selling transaction.

(2)    For the right of withdrawal, the regulations apply, which are reproduced in detail in the following

Cancellation

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days and begins on the day of conclusion of the contract.

The right of withdrawal expires prematurely in the case of services if:

  • the performance of the service has only begun after you have given your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal in the event of full performance of the contract by the entrepreneur, and

  • the trader has provided the service in full.

The right of revocation expires in the case of a contract for the delivery of digital content not on a physical data carrier if

  • the provider has started with the execution of the contract after you have expressly consented, since the provider begins with the execution of the contract before the expiry of the revocation period and

  • You have confirmed your knowledge that you lose your right of withdrawal by giving your consent at the beginning of the execution of the contract.

To exercise your right of withdrawal, you must inform us, lennartgehl.com GmbH, Hans-Henny-Jahnn-Weg 53, 22085 Hamburg, Tel.: 0176 / 40781724; E-mail: lg@lennartgehl.com inform you of your decision to revoke this contract  by means of a clear declaration (e.g. a letter sent by post ore-mail). You can use the  model withdrawal form attached as Appendix 1, but this is not mandatory. If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a revocation.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation:

If you withdraw from this contract, we must repay you all payments that we have  received from you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. If the desired commencement of performance is within the withdrawal period, you must pay us a reasonable amount equal to the proportion of services already provided (in relation to the total scope of the services provided for in the agreement) at the time when you have informed us of the exercise of the right of withdrawal in relation to this agreement.

- End of the cancellation policy-

§ 4 General Terms and Conditions of Service

(1)    Depending on the booking, the provider provides the customer with learning paths in digital form (hereinafter: "digital services") in the area of career orientation and personality development, digital downloads (e.g. e-books, e-papers, audio books, Videos) hereinafter referred to as "Downloads" and / or a "1 to 1 – Coaching" via digital media or by means of a personal meeting (hereinafter: "Coaching"). The provider does not owe the provision of a success.

(2)    The customer must perform the cooperation acts incumbent on him in full and in due time on first request. If the customer fails to cooperate and thus prevents the provision of services by the provider, the provider's claim to remuneration remains unaffected.

(3)    The provider is entitled to partial services insofar as this is reasonable for the consumer.

(4)    The provider is not bound by any deadlines and deadlines regarding the execution of the service, unless this has been agreed between the parties.

(5)    Insofar as the provider is prevented from fulfilling his obligation by the occurrence of unforeseeable extraordinary events for which he is not responsible and which he could not avert despite reasonable care according to the circumstances of the individual case, the possibly agreed performance time shall be extended to a reasonable extent. If the performance becomes impossible due to the aforementioned events, the provider shall be released from the performance obligation without the customer being able to withdraw from the contract or claim damages.

(6)    Significant changes to the content of the services that become necessary after conclusion of the contract and deviate from the service description and booking confirmation are only permitted if they are not significant and do not affect the overall design of the service. In the event of a change in the content of the service or any agreed service period, the provider shall inform the customer of this immediately after becoming aware of the reason for the change.

(7)    In the event of a significant change in the content of the service, the customer is entitled to withdraw from the contract. The customer can assert his right of withdrawal within 10 days after notification of the change against the provider in writing or by e-mail.

(8)    In the event of withdrawal due to a significant change in the content of the service, the provider's claim to remuneration shall cease to apply from the time of withdrawal for the future.

§ 5 Special Terms and Conditions of Service – Digital Services-

(1)    The digital services include  the provision of interactive learning paths, which are intended to support the customer in particular with self-reflection and comparable topics.  The use ofthe digital services takes place via the platform quenza.com. The customer undertakes to set up a user account for quenza.com. No further costs will be charged to the customer for setting up the account.  The account will be activated by the provider within 24 hours after conclusion of the contract.

(2)    The customer receives permanent access to the booked learning path.

(3)    The customer has the opportunity to purchase vouchers for the purchase of the digital services. The vouchers are valid in the periods printed on or (in the case of electronic vouchers) electronically transmitted. If no period is specified, the vouchers are valid indefinitely. The vouchers can only be used to purchase the digital services in accordance with § 5.  A cash payment is not possible.

§ 6 Special Terms of Service -Downloads-

(1)    The downloads are delivered online by providing a link by e-mail.

(2)    The content will be made available immediately after purchase and should  be downloaded by the customer in a timely manner. The provider does not guarantee that purchased downloads can still be downloaded after a longer period of time.

(3)    The provider does not provide the customer with any ownership of the downloads (in particular eBooks and EPapers). With the purchase, the provider grants the customer a simple and non-transferable right of use for personal and sole use.

(4)    The customer is prohibited from any distribution, publication, duplication or commercial use.

(5)    The customer has the possibility to purchase vouchers for the purchase of the downloads. § 5 (3) shall apply accordingly.

§ 7 Special Terms of Service -Coaching-

(1)    The provider provides the customer with "1 to 1 coaching" via digital media or by means of a personal meeting (hereinafter: "coaching").

(2)    The coaching includes a consultation within the framework of individual sessions. The specific service contents of the coaching and the temporal scope of the individual sessions can be found in the offer of the provider, which also becomes part of the contract.  The coaching takes place, depending on the individual agreement, either online (via Zoom or similar) or in the premises of the provider.

(3)    Communication between the individual sessions takes place via the "quenza.com" platform. The customer is therefore obliged to set up a user account there. No further costs will be charged to the customer for setting up the account.

(4)    The client is responsible for his physical and mental health during and after the coaching. He also assures that he does not suffer from any illness or disorder that impairs his legal capacity or that currently prevents coaching for medical-psychological reasons.

(5)    Coaching is not a psychotherapy or a therapy of a different kind. Coaching cannot replace such a therapy, which mainly deals with the past and is problem- and symptom-oriented. The provider is therefore neither a therapist nor a doctor. Rather, the coaching is solution-oriented and geared to the present, future and activity.   It is intended to develop thecustomer individually and to support him in exploiting his potential in certain areas.

(6)    Coaching is based on cooperation and mutual trust. The provider therefore does not guarantee a specific success of the coaching. The provider merely provides impulses and food for thought, for the continuation and implementation of which the customer is solely responsible.

(7)    The customer undertakes to provide the provider with all necessary documents and information necessary for the implementation of the coaching.

(8)    An appointment previously agreed between the provider and the customer must be cancelled by the customer no later than 48 hours before the appointment. The customer is responsible for receiving the cancellation. In this case, the parties agree on a new appointment.

(9)    If it is not possible to carry out a pre-agreed appointment due to force majeure, illness of the provider or for other objective reasons, the parties agree on a new appointment.

(10) The provider has the right to withdraw from the contract if he has submitted a total of 3 different proposals for the first coaching appointment to  the customer within 3 months and an appointment has nevertheless not been made, unless the customer is not responsible for the non-completion of the appointment.

§ 8 Confidentiality

(1)    The information entrusted by the customer in the context of the coaching will  be treated confidentiallyby the provider  and used exclusively for the purposes of the contractually defined framework. This information may only be passed on to third parties with the consent of the customer.  This obligation applies beyond the contract.

(2)    Information is not considered confidential if it was already publicly known at the time the provider became aware of it or if it subsequently became publicly known by the customer. There is no obligation of confidentiality for information if the provider is obliged by law or the decision of a court or administrative authority to communicate and/or inform about the confidential information.

§ 9 Remuneration

(1)    All prices quoted by the provider are gross prices including the statutory value added tax.

(2)    With regard to coaching, the provider is paid according to an hourly rate, the amount of which results from the offer of the provider. If the customer does  not make an appointment in time in accordance with § 6 para. 8, the Provider may  charge the Customer 50% of the remuneration as lump-sum damages.  If the customer does not cancel an appointment at least 8 hours in advance, the entire remuneration is to be paid as lump-sum damages.  In each case, the  customer has the opportunity to demonstrate a lower damage in concrete terms.

(3)    The customer must also bear any expenses incurred by the provider (e.g. travel and accommodation costs).

§ 10 Terms of payment, set-off, right of retention

(1)    The agreed remuneration is due immediately upon receipt of the invoice.

(2)    The customer can pay the remuneration by credit card, Apple Pay and PayPal.  The digital services as well as the downloads  can also be paid for by means of a voucher in the corresponding amount (cf. § 5 para.  3 and 6(5)).

(3)    The processing of the payment methods credit card and Apple Pay takes place in cooperation with the payment provider Stripe, Inc. 185 Berry Street, Suite 550, San Francisco, CA 94107, USA (www.stripe.com) to which the provider assigns his payment claim. Stripe, Inc. collects the invoice amount from the customer's specified credit card account. In the event of assignment, only Stripe, Inc. can be paid with debt-discharging effect. In the event of a chargeback, the customer must bear the fees incurred by the chargeback.

(4)    When using the payment service provider "PayPal", payment is processed via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal Terms of Use, which can be viewed under www.paypal.com. This requires, among other things, that the customer opens or already has an PayPal account.

(5)    The customer is not entitled to offset against claims of the provider, unless the counterclaims of the customer are legally established or undisputed. In all other respects, the customer is entitled to offset against our claims if the customer asserts notices of defects or counterclaims from the same contract.

(6)    The customer may only exercise a right of retention if the counterclaim arises from the sameincome.

§ 11 Term and Termination

(1)    The contract term with regard to the coaching results from the respective offer of the provider.  In this respect, the contract can be terminated by both parties at any time.  Services already used areto be remunerated independently of this.

(2)    Any termination can  be declared in text form (e.g. by e-mail) or via the platform.

§ 12 Liability

(1)    The provider is liable to the customer in all cases of contractual and non-contractual liability for intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.

(2)    In other cases, the provider is liable - unless otherwise regulated in paragraph 3 - only in the event of a breach of a contractual obligation, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer may regularly rely (so-called cardinal obligation), limited to the compensation of the foreseeable and typical damage. In all other cases, the liability of the provider is excluded subject to the provision in paragraph 3.

(3)    The liability of the provider for damages resulting from injury to life, limb or health and according to the Product Liability Act remains  unaffected by the above limitations and exclusions of liability.

§ 13 Copyrights

(1)    The provider has copyrights to all images, films and texts published on the platform . Any use of the images, films and texts is not permitted without our express consent.

(2)    The provider also has the copyrights to all documents provided during the coaching. The customer is not permitted to reproduce the documents provided and to hand them over to third parties. Any use outside the coaching contract requires the approval of the provider. Publication - even in excerpts - is prohibited.

§ 14 Dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. The provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 15 Final provisions

(1)    The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the customer made the booking as a consumer and had his habitual residence in another country at the time of booking, the application of mandatory legal provisions of this country remains unaffected by the choice of law made in sentence 1.

(2)    Should individual provisions be invalid in whole or in part, this shall not affect the validity of the remaining provisions. Instead of the invalid provision, an effective provision with the content that comes closest to the purpose of the original provision and the economic purpose of this contract shall then be deemed to have been agreed. The above provisions shall also apply if the contract should prove to be incomplete.

Appendix 1

Sample withdrawal form

 If you want to cancel the contract, please fill out this form and send it back.

An

Company: lennartgehl.com GmbH

Address: Hans-Henny-Jahnn-Weg 53, 22085 Hamburg

E-Mail: lg@lennartgehl.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following services (*):

Ordered on (*)/received on (*)

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only in case of notification on paper)

Date

(*) Delete as appropriate.

If you need to cancel a contract with us: